Return and Refund Policy

Return and Refund Policy:

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or exchange, you can contact us at theausmart@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

Refunds:
We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded through your original payment method. Please remember it can take some time for your bank or credit card company to process and depending on the nature of the refund we may refund you your postage cost

 

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Depending on the nature of your exchange we may refund you your postage cost

 

Damages And Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 


Exceptions / Non-Returnable Items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Cancellation policy 

After placing order we can accept cancelation within 24 Hours.